Privacy Policy

1. Introduction

This Privacy Policy explains how GLOTEX (“we”, “our”, “us”) collects, uses and protects your personal information when you visit or make a purchase from glotex.eu

We are committed to protecting your privacy and handling your data in accordance with the General Data Protection Regulation (GDPR).

2. Personal Data We Collect

When you place an order or contact us, we may collect the following information:

• Name

• Billing and shipping address

• Email address

• Phone number (if provided)

• Payment details (processed securely by third-party payment providers)

• Order information

• IP address and browser information for security and analytics

We only collect data necessary to process orders and operate the website.

3. How We Use Your Data

Your personal data is used for the following purposes:

• Processing and delivering your orders

• Providing customer support

• Communicating about your order

• Preventing fraud and ensuring website security

• Improving our website and services

We do not sell or rent your personal data to third parties.

4. Payment Processing

Payments are processed securely through third-party payment providers. We do not store full payment card details on our servers.

Payment providers process your data according to their own privacy policies.

5. Shipping and Order Fulfillment

To deliver your order, we may share necessary information (such as your name and address) with shipping carriers and logistics partners.

This information is used solely for order delivery.

6. Data Retention

We retain your personal data only as long as necessary for:

• fulfilling orders

• legal and tax obligations

• resolving disputes

After this period, your data is securely deleted.

7. Your Rights Under GDPR

Under GDPR you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data

• Restrict or object to processing

• Request data portability

To exercise any of these rights, contact us using the details below.

8. Cookies

Our website may use cookies to:

• ensure proper website functionality

• analyze traffic

• improve user experience

You can control cookie settings through your browser.

9. Data Security

We take reasonable technical and organizational measures to protect your personal data against unauthorized access, loss or misuse.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our services.

The latest version will always be available on this page.

11. Contact

If you have questions about this Privacy Policy or your personal data, contact us:

GLOTEX
Email: info@glotex.hu